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Receptionist

1.00 to 10.00 Years   Al Kuwait, Kuwait   14 Apr, 2022
Dar Al-Shifa Hospital
1 Jobs Openings
Job LocationAl Kuwait, Kuwait
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryMedical Clinic
Functional AreaNot Mentioned

Job Description

Reception staff need to serve the patient in Perform specified routine procedures such as greeting , directing patients , answering routine/administrative inquiries and billing processMain Duties and Responsibilities/Performance Standards

  • Greets patient & visitors, initiate registration process, and provides routine information about his / her working area when necessary.
  • Handles phone enquiries from patients and others and communicating through emails.
  • Reviews patients registration data for cash and insurance patients
  • Counsels patients and families regarding financial issues such as insurance, eligibility for assistance and verifies insurance coverage with insurance companies.
  • Records patient billing codes and obtains signatures forms.
  • Responds as appropriate to enquiries from patients and coordinates the resolution of related problems.
  • Notifying direct supervisor about the presence of distinguished people or from royal family to give special care in their visit.
  • Give information and marketing of new services while interacting with patients.
  • Clear explanation of invoices, OPD follow up and patient share for insurance cases.
  • Handling of patient concerns and raise to direct supervisor for further actions.
  • Review doctor?s schedule and clinic arrangement for accurately directing patients.
  • Ensure daily closure of cash/credit invoices with main cashier and submitting insurance documents through DMS.
  • Ensure all patient concerns are met and they are satisfied from the service rendered.
  • Provide extra mile service to ensure high level patient satisfaction.
  • Maintain high standard & quality performance to attract more customers.
  • Maintain an attractive and charming personality.
  • Full knowledge of all information related to hospital services, so as to respond customer inquiries effectively and accurately.
  • Should have the ability to self-control when dealing with customers and when they feel angry or irritated.

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