Review and revise the existing Quality procedures to ensure that it is still within the industry standard (example: Customer Complaint Handling Procedure).
Leader of quality programs like customer complaint handling, instrument calibration and hold control & monitoring.
Attend to all the quality issues encountered on operation line and lead in making decision to close the gaps.
Create and submit daily and monthly reports to the management aiming to escalate main issues that affect plant performance.
Visit customer site based on agreed frequency to provide updates on existing issue/s and to get their feedback on how we can further improve the performance.
Build the team capability by giving coaching, training, advice, direction.
Manage the timework schedule and vacations, overtime, etc.
Involve with the team to make WHY-WHY analysis finding the cause for chronic quality issues.
Using computers and performing mathematical graphs to track the Quality measurements output.
Owner for customer complaint system and NCP system
Convey the message and direction of quality manager to all QC team.
Check the Quality reports complied with the Quality inspectors for proper compliance with Spec?s/standard.
Establish and maintain the Master Document for ISO 22000 and Safety Files.
Ensure control and coordination of documentation and data.?????
Maintain and manage electronic and hard copy documents as required for ISO 22000.
Implement and maintain document control processes and procedures.
Ensuring the use of standardized forms and templates for documentation purposes.
Monitors technical documents review and approval in accordance with agreed schedule.
Carry out any other duties as directed by the Manager.
Review and update design for labelling of finished goods and packaging materials.
