Assisting patients and visitors by answering all their inquiries in regard to the services
Train, motivate, develop and support the new staff when it?s required.?
Overlooking the day to day activities for the all the clinic team.?
Dealing with staffing issues; conducting appraisals and performance reviews; and providing or organizing training??
Ensuring that all the staff are following policies .
Manages and coordinates activities involved in scheduling VIP patients booking and liaises with admitting and Out-Patient Department to ensure VIP patient handling is optimal. ?
Responding to patients complaint in the hospital and trying to resolve it instantly.?
Submitting an official complaint through the complaint database, following up with the concerned department and updating the patient for the complaint management outcome.?
Meeting up with the patients to collect the feedback?
Participating in the quality and management meetings to provide a data for the improvement of patient?s experience.?
