| Job Location | Al Kuwait, Kuwait |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Medical Hospital |
| Functional Area | Not Mentioned |
ROLE OBJECTIVETo Ensure an organized working environment for the PRO?s, that will enhance their performance to give the best experience for Kuwait Hospital Patients.DETAILED DUTIES AND RESPONSIBILITIES (What are the key responsibilities of the position)1.˙˙˙˙˙˙Accomplish unit?s objectives and goals by supervising staff and organizing and monitoring work process.2.˙˙˙˙˙˙Maintain staff by training employees and developing personal growth opportunities.3.˙˙˙˙˙˙Implements and enforces systems, policies, and procedures.4.˙˙˙˙˙˙Maintain safe and healthy work environment by establishing and enforcing organization standards.5.˙˙˙˙˙˙Completes operations by developing schedule assigning and monitoring work, and implementing productivity standards set by management.6.˙˙˙˙˙˙Make sure that staff members enforcing quality and customer services standard in the unit.7.˙˙˙˙˙˙Organize workflow and ensure that employee understand their duties and delegated tasks.8.˙˙˙˙˙˙Conduct Monthly and weekly reports such as KPIs and Survey Satisfactory Reports.9.˙˙˙˙˙˙Monitor and Handle VIP patient visits to Kuwait Hospital.10.˙˙Handle and manage big complaints and problematic patients and plan a successful execution to the complaint11.˙˙Prepare service recovery plan for patients.12.˙˙Follow up with PR staff on written complaints and check for feedback from concerned departments.13.˙˙Create ideas that will internally develop the performance of the department.14.˙˙Creat polices and procedure related to patient experience.
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