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Operations Manager (QSR Chain)

8.00 to 12.00 Years   Al Kuwait, Kuwait   29 Sep, 2021
Confidential Company
1 Jobs Openings
Job LocationAl Kuwait, Kuwait
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryCatering, Food Service, & Restaurant
Functional AreaNot Mentioned

Job Description

Job Purpose: To manage the day-to-day operational activities of one or more restaurant units to achieve the financial and other business objectivesDuties & Responsibilities:

  • Achieve the agreed financial targets for the brand in addition to maximizing the net profits.
  • Manage the cost of good costs, restaurant supplies and other items to ensure profitability
  • Ensure that all reporting & control procedures in the operations are completed & in place according to company?s policies and regulations.
  • Contribute to the development of brand strategy and aligning operational activities with brand strategies.
  • Ensure that all required and necessary procedures for standard guest service, quality of production, Hygiene & Cleanliness standards, maintenance & general administration are being followed and adhered to by all employees.
  • Maintain high quality products by ensuring compliance with all operations procedures.
  • Ensure the delivery of excellent customer service, product quality and professional atmosphere
  • Maintains the customer satisfaction by monitoring, evaluating, and auditing food, and service offerings; initiating improvements; building relationships with preferred the customers.
  • Develop & test new products and services and market these effectively with appropriate marketing communications plans.
  • Conduct various analysis as and required regarding product pricing, food quality, space utilization and market/competitor business trends.
  • Manage the expansion of brand operations within/outside the country and ensure that the food quality, taste and service of the brand are delivered as per the defined standard.
  • Implement a comprehensive marketing plan on a yearly basis in coordination with the marketing department.
  • Ensure the quality of marketing communications plans and the successful delivery of it through different channels which may include advertisements, social media campaigns, newspaper and etc.
  • Enforce & support all training & development plans for all staff under his supervision as per company?s policy.
  • Maintain a professional working relationship with all the staffs and the entire management team.
  • Conduct staff performance evaluations of all employees and keep detailed records of all employees performance related interactions.
  • Ensure that safe food & beverages are served with highest level of quality service and standards with zero defect in food.

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