Operations Manager

Job Description

The Operations Manager is responsible for overseeing and managing the overall operations of the company services ensuring that all services are provided promptly and in a cost efficient and timely manner.Key Responsibilities include but are not limited to:

• Manage and monitor the smooth functioning of the companyÿprojects.
• Prepare strategic plans for operational activity and implement and manage operational plans.
• Develop and maintain operational division?s budget ensuring that adequate provision is made for all activities. Keeping a track of the costs, generating reports based on the studies and taking necessary corrective actions.
• Monitor and control expenditure against approved budget and reconcile budget variances to ensure on-target performance against budgets.
• Analyze workflows and assignments to ensure operations run efficiently.
• Guide and lead the operations team to ensure the fundamental rolesÿandÿobjectives of all projects are achieved.
• Build strong relationships with clients and improve the overall customer experience and satisfaction.
• Coordinate closely with managers, supervisors, and all operations team to create a continuous flow of information regarding ongoing operational activities.
• Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets
• Improve processes and policies in support of organizational goals in relation to Projects. Formulate and implement departmental, and organizational policies and procedures to maximize output.
• Ensure operational compliance with Scope of work and, Health, and Safety (EHS), Environmental, and Quality Assurance (QA) requirements and goals.
• Monitor performances of process and people and implements improvements. Manage quality and quantity of employee productivity
• Regularly assess and review operational process and procedures to identify areas of improvement and establish acceptance of new methods and standards.
• Manage and Track changes made to the scope of work and make recommendations and/or communicate with Project Account Managers.
• Increase the effectiveness and efficiency of all operations through improvements of each function.
• Maintain current knowledge base in field of expertise by staying abreast of applicable industry/discipline developments
• Select, train, motivate, performance appraisals, devising PDP, coaching and evaluate department personnel. Direct, co-ordinate and review work plans for the department, assign activities, monitor work flow, review and evaluate policies and procedures
• Prepare a variety of studies, reports and related information for decision making purposes and to highlight changes in trends to the senior management team
• Direct the projects management activities with respect to accounts/projects management, Client relationship, Communications and Client retention.
• Ensure that clients are being provided with a high quality service and that clients? satisfaction is achieved and maintained at all times.
• Control resources and monitor staff proficiency and qualifications.
• Ensure training needs of employees are identified and recommend relevant training initiatives that will assist in building a highly professional and knowledgeable workforce.
• Prepare regular reports for the Chief Operations Officer that summarize and forecast regulatory activities and financial position of all operations activities and escalate critical issues to provide effective recommendations in meeting the key challenges.
• Perform other duties and projects as assigned.

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