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NOC and SOC Specialist - L1

2.00 to 4.00 Years   Al Kuwait, Kuwait   12 Nov, 2021
CC Staffing International Ltd.
1 Jobs Openings
Job LocationAl Kuwait, Kuwait
EducationNot Mentioned
SalaryNot Mentioned
IndustryIT Services
Functional AreaNot Mentioned

Job Description

This role is in the Service Delivery division, reporting to the Service Delivery Manager ? NOC & SOC Manager, and providing guidance and support to the NOC/SOC team.The basic purpose of this role is to provide L1 support for the company?s infrastructure and their customers.

  • Provide Level 1 with adequate technical tools for monitoring and managing systems and networks on all Data Center products and solutions.
  • Provide remote hands assistance to L2 and L3 support specialists.
  • Maintain and monitor the Data Center and NOC & SOC infrastructure.
  • Problem troubleshooting/isolation.
  • Problem resolution following written procedures.
  • Delivery reception and inventory
  • Assist in projects implementations and changes.
  • Assist in new customer implementation plan execution.
  • Detect Incidents by monitoring the console, Reports and Dashboards.
  • Report the incident to the concerned team.
  • Escalate the incident whenever the SLAs are not met.
  • Communicate with external teams in proper incident resolution.
  • Ability to work on different shifts (A/B/C) and during the holidays is required.

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