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Ladies Club Receptionist

1.00 to 10.00 Years   Al Kuwait, Kuwait   01 Apr, 2024
Confidential Company
1 Jobs Openings
Job LocationAl Kuwait, Kuwait
EducationNot Mentioned
Salary$1,000 - $1,500
IndustryHospitality & Accomodation; Entertainment
Functional AreaNot Mentioned

Job Description

1.ÿÿÿÿPROFESSIONAL TASKS, DUTIES AND RESPONSIBILITIES3.1. MANAGE AND COORDINATE FRONT OFFICE OPERATIONS TO PROVIDE THE HIGHEST STANDARD OF SERVICEúÿÿÿÿÿÿÿÿAchieves guest satisfaction and room revenue goals by supervising the Front Office operation.

  • Is available to register, process, and greet customers promptly.
  • Check the daily arrival list.
  • Welcomes customers to the hotel.
  • Responds to customer requests for information about the hotel and its surroundings.
  • Arranges for special services requested by the customer.
  • Stay current with developments in the hotel by reviewing the communication log.
  • book each shift and update the logbook for the next shift.
  • Arranges fulfilments of customer services by working with Spa Therapists, Housekeeping, and Fitness Instructor.
  • Follows up and verifies reservations.
  • Handles incoming guest massage reservations.
  • Is aware, always, of current therapist availability.
  • Is fully aware of Symphony Style concepts.
  • Is fully aware of and knows how to handle all current and future hotel promotions.
  • Utilizes yield management to maximize gym and spa revenue.
  • Increases gym and spa revenue by promoting our spa services and ongoing gym promotions.
  • Knows the names of key people within Symphony Style Hotel.
  • Minimizes loss of revenue by adhering to all established credit procedures.
  • Ensures all guests establish credit upon check-in.
  • Improves timeliness of cash flow by adhering to established credit and inventory control procedures.
  • Receives proper approval codes for cash and credit card-paying customers.
  • Identifies and records special billing instructions and notifies accounting and Service Manager.
  • Completes shift closing accurately by getting appropriate approval signatures and authorization codes.
  • Adheres to hotel policies regarding the use of cash banks.
  • Communicates effectively with guests, colleagues, and managers.
  • Demonstrates teamwork by cooperating and assisting colleagues as needed.
  • Handles difficult situations effectively.
  • Communicate open and closed dates, availability, and condition of rooms to the Manager.
  • Keeps effective essential control.
  • Ensures that guest mail and messages are delivered promptly.
  • Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel?s guests.
  • Issues safety deposit boxes to guests upon request.
  • Uses the ABC approach to respond to negative comments and complaints; and notifies the Manager immediately for appropriate follow-up.

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