Perform Installation, configuration and troubleshooting of POS systems and associated backend systems
System management (Admin and configuration) of application solutions, back-end infrastructure and cloud platform
Managed all IT installed systems and infrastructure aligned to SOP (standard operating procedure) ? Assist in coordinating the execution of system testing and deployment
Providing technical support on-site or via remote-access systems
Ensures alignment to SLA for high level of IT systems and infrastructure availability
Evaluates the systems issues and provides technical direction to other IT support where required
Collaborates with other business units to offer suggestions and resolve issues
Assist in Improving the work processes and implement required automation according to the requirements of the stakeholders
Escalation and follow up with IT Seniors / Vendors for hardware malfunctions, software issues, and networking problems
Ensure quality reporting deliverables within organization guidelines, policies, and procedures
