IT Support Engineer

Job Description

Job Description? Provide onsite and remote support for internal end users on a variety of hardware and software issues/Request including PCs & Laptops, Tablets, IP Telephony, Peripherals, Biometric Devices, Digital signage, Operating systems (Windows & Mac), Endpoint security, Business Applications, Active Directory, E-mail (Exchange / office 365), Audio Visual Systems, CCTV, LAN, WAN, Wi-Fi? Ensures that tickets assigned by IT Help Desk are resolved within agreed SLAs, effectively and courteously; that users receive high-quality IT support.? Performing end-to-end incident management. Responsible for time-critical end User devices & Services restoration, technical troubleshooting within complex IT systems environment. Working with customers, internal IT and infrastructure teams, third party data providers etc. throughout the service restoration process.? Collaborated with cross functional teams to analyze, investigate and diagnosis root cause of problems, as well as completion of corrective actions. Engaged at a basic technical level in discussions to evaluate those solutions and publish Root Cause Analysis (RCA) report.? Ensure all IT Devices are installed and updated with latest antivirus / malware / DLP applications; updated latest critical & important patches and compliance with IT Security policy all time? Supports Help Desk in resolving escalated tickets requiring specific technical knowledge? Operating system deployment (OSD) - Create, test and Build standard operating system images.? Contribute to development and ongoing improvement of industry best practices and standards for deploying enterprise desktop technologies.? Investigate, analyze and resolve technical issues and actively pursue mechanisms for preventing, or automating the response to reoccurrences.? Works closely with network and system administrators to diagnose and troubleshoot network outages, maintain network configuration for users and their components/cabling, maintain user accounts and reboots servers and routers, file & print server access.? Work with business users, vendor, internal IT Team for new application or service rollout projects, New building construction projects etc.? R&D on new requirement or unknown issues to find cost effective and reliable solutionsSkillsMinimum 5 Years? experience in similar role or Technical support or end users support engineer.Bachelor degree in Information Technology related field of study with CCNP, MCSE / MCPIT Certification and ITIL Foundation v3 certificationTech savvy with working knowledge of office automation products, databases and remote controlHands-on experience in supporting PCs, Laptops, Peripherals, IP Telephony, E-mail (Exchange / Office 365), Active Directory, SCCM, CCTV, Biometric Access Controller, Wi-Fi, LAN, WAN ConnectivityExtensive experience working with different operating systems including Windows and Mac OS Knowledgeable in multiple current technology areas, including client computer hardware and operating systems, End-user desktop software, remote management and end-user device security management and patching.

Keyskills :
OS 390 CCNP Managed Security Services LAN WAN