IT SUPERVISOR

5.00 to 10.00 Years Al Kuwait, Kuwait 22 Jul, 2019

Job Location	Al Kuwait, Kuwait
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Retail/Wholesale
Functional Area	Not Mentioned

Policies, Processes & Procedures

Follow and monitor adherence to departmental policies, procedures and controls covering all areas of IT Services so that relevant procedural/legislative requirements are fulfilled?Employee Support
Provide daily support to resolve employee requests about issues with hardware or software to ensure minimum downtime
Dispatch faulty equipment to the appropriate provider if still under warranty to ensure their repair under the best terms and with minimum time utilization on the part of the IT team Business Units Support
Provide technical supervision, as well as support and guidance to business units IT teams to ensure the availability of guidance on how to resolve relevant issues

Help desk System

Maintain the help desk platform including user access and provide recommendations for the improvement of the system for its application in other departments
Ensure the assignment of each tickets category to the appropriate IT section for the most efficient follow-up

IT Support Development

Provide guidance and on-the-job training to new employees on how to resolve IT issues commonly faced in the organisation
Ensure the documentation of IT solutions to automate and facilitate the resolution of reoccurring issues in the future
Follow-up on relevant IT projects such as disaster recovery systems to ensure understanding and alignment over the way IT problems are addressed

Change Management

Support the management of change through continuous recommendations for the improvement of IT Services based on identified areas of improvement in dealing with governmental entities?Reporting
Prepare monthly reports on IT support activities highlighting the number of issues resolved as well as the time and means utilized in the resolution?Related Assignments
Perform other related duties or assignments as directed

Keyskills :
IT SolutionsIT Service Management

APPLY NOW

Related Jobs