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IT Supervisor

1.00 to 10.00 Years   Al Kuwait, Kuwait   07 Apr, 2023
Career Hunters
1 Jobs Openings
Job LocationAl Kuwait, Kuwait
EducationNot Mentioned
SalaryNot Mentioned
IndustryRecruitment & Employee Placement Agency; FMCG
Functional AreaNot Mentioned

Job Description

Job Title: IT SupervisorReports to : IT Manager˙˙Key Responsibilities ˙˙˙˙˙˙˙

  • Establishes, plans and implements the policies and procedures to support the operation of the Service Desk
  • Vendor Management
  • Identify, troubleshoot, solve and document network connectivity and performance issues.
  • Coordinate and assist the IT Manager and business teams in their related activities
  • Processing and troubleshooting the packages.
  • Integrating new and upgraded systems.
  • Developing technological procedural and operations manuals.
  • Manage time attendance machines and systems
  • Understanding of most recent computer system upgrades.
  • Monitoring systems operations and make recommendations as needed
  • Maintain IT policies and procedures for assigned area consistent with Institute policy
  • Develop Standard Operation Procedures (SOP)
  • Develop standard operating procedures and ensure team members follow industry standard ?best practice?
  • Provide support and guidance to other team members
  • Manage all other incidents and user requests to timely resolution
  • Manage IT Audit
  • Manage and resolve issues with Microsoft, Solaris and Linux based operating systems
  • Researching complex issues with end user software and hardware
  • Develop and enhance guidelines to ensure all knowledge base documentation and troubleshooting procedures are current and accurate
  • Ensure timely and appropriate escalation, communication and closure of incidents having business impact
  • Measure and monitor Service Level Agreements
  • Provide daily, weekly and monthly Service Level Reports
  • Initiate the Problem Management process to review root cause analysis and drive continuous improvements by eliminating recurring incidents
  • Support and maintain effective relationships with business and 3rd party vendors
  • Creative and Flexible in approaching different situations
  • Previous supervisorial experience highly preferred
  • Review project documentation for operational sustainability via handover process
  • Monitors IT staff efforts in IT hardware and software support efforts
  • Complete performance evaluations (PEP) of staff assigned to the CJIS Training Units
  • Assign employees to various operations, supervise activities
  • Establish detailed schedules for the utilization of all information systems equipment to obtain maximum utilization
  • Understanding and experience with asset management and tracking
  • Perform Major Incident Management activities and be a point of contact for ongoing technical outages
  • Manage staff that upgrades and maintains a company?s computer systems, including databases, mainframe systems, data communication networks and software programs.
  • Manage IT team, assign tasks and arrange project schedules perform assessments on company systems to ensure proper operations and to identify any issues that need to be addressed.
  • Ensure Data Recovery
  • Upgrade Existing systems and Technology
˙

Keyskills :

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