IT Helpdesk Supervisor

1.00 to 10.00 Years Al Kuwait, Kuwait 05 Apr, 2024

Job Location	Al Kuwait, Kuwait
Education	Bachelor's degree / higher diploma
Salary	$2,000 - $3,000
Industry	IT Services
Functional Area	Not Mentioned

A. Job Purpose:Lead a team of Customer Services Team Leaders and Customer Services Representatives.B.�Accountabilities:

Manage, develop and lead a Customer Service team focused on delivering best in class customer service focused on first time resolution and customer retention.
Responsible and accountable for the successful delivery of the agreed targets, budgets and goals.
Create a Customer Service function that continually aspires to achieve excellence in all areas.
Provide motivational and inspirational leadership to diverse teams with varied skills and abilities, responsible for all aspects of customer service.
Responsible for drive performance to exceed agreed customer services levels and continually push the barriers to deliver improvements in customer service and reduction in operating expenses.

C. Qualifications:

Have necessary skills to configure and manage BMC Service or equivalent Desk application.
Experience in diagnosing and solving computer related problems (Hardware & Software)
Experience in supervising and managing the Helpdesk staff.
ITIL implementing and operating experience is a must.
ISO20000 Implementing is preferable.

C. Experience:

+5/- Years experience of IT Helpdesk domain related to IT / Telecom / Banking Sector.
Experience in Supervising Helpdesk Applications and Team.

D. Education:

Bachelor Degree in the fields of Computer Science or Engineering , Information technology or any other relevant disciplines.
Certifications: MCSE/ ITILv4 / ISO 20000 Implementer.

Keyskills :

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