IT Help Desk

2.00 to 4.00 Years Al Kuwait, Kuwait 02 Sep, 2022

Job Location	Al Kuwait, Kuwait
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Construction & Building
Functional Area	Not Mentioned

Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by employees to the appropriate internal team
Identify and suggest possible improvements in procedures
Running reports to analyze common complaints and problems
Installing or changing software to fix issues
Remotely accessing hardware or software for employees to make changes and fix problems

Keyskills :

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