Provide timely IT technical support for users and work with them to solve existing problems.
Administer and maintain systems support for software, hardware, and servers: test, troubleshoot, diagnose, and resolve all problems.
Shall serve as the technical expert and focal point for installation, configuration, and testing of hardware and software associated with multiple operating systems and computer platforms.
B. Qualifications
Excellent experience in troubleshooting and repairing PCs and printers.
Capable of analyzing and diagnosing hardware/software problems expeditiously.
Excellent experience in installing, supporting, and troubleshooting Windows and Microsoft Office latest releases.
Excellent experience in troubleshooting network-related problems.
At least 4 years of experience in helpdesk operations.
At least 1-year of Experience in using The Help Desk Service Desk application.
Any relevant experience in IT supports background.
Hands of experience in software and Hardware support applications.
Extensive experience in desktop support.
Must have a bachelor?s degree in Computer or related fields.
Must be ITIL Foundation certified.
Must be A+ Comp TIA certified.
Must have MCSE- Microsoft Certified solution expert.
