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Hospitality Manager (Medical Sector)

1.00 to 10.00 Years   Al Kuwait, Kuwait   13 Apr, 2022
HRInvest
1 Jobs Openings
Job LocationAl Kuwait, Kuwait
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryBusiness Consultancy Services
Functional AreaNot Mentioned

Job Description

Job RoleUnder limited supervision of direct reporting authority, run the day-to-day operations of the reporting departments, ensuring that the facilities are properly maintained, incorporating innovative service culture to optimize the Patient/ guest experience.Consistently inspects and enforces adherence to the hospital Standards of Excellence, Quality assurance & cost control measures of the departments, in alignment with vision, mission and values of Dar Al Shifa hospital.Main Duties and Responsibilities/Performance Standards

  • Ensures the hospitality standards practiced by staff are in alignment and compliance to quality, health and safety procedures.
  • Acts as a liaison to coordinate the efforts of hospitality departments to optimize guest / patient experience and assist in handling customer complaints.
  • Plans work schedules for individuals and teams and delegates assignments as necessary
  • Ensures a clear and efficient communication and coordination with the departments of the hospital as required.
  • Supervises the accomplishment of patients? requests & concerns to ensure high levels of guest?s satisfaction.
  • Plans the inventories needs, monitor and manage the stock weekly / monthly or as required.
  • Controls consumption of supplies and materials and supervise the stock level of same.
  • Ensures venues for meetings / events are well maintained with all their equipment and ready for smooth running of events and conferences being held in the hospitals.
  • Identifies issues that jeopardizes basic hospitality standards and recommends actions to the Management to address them in cost effective manner.
  • Oversees the activities of contracted staff as stipulated in contract.
  • Studies the market practices in terms of hospitality services and introduces new ones to create a competitive edge.
  • Establishes realistic and challenging operational goals/ objectives, prioritizes well, projects needs and resources, anticipates problems and implements plans, overall leading to highly performing unit/ department.
  • Exercises effective control over subordinates to achieve objectives set; appraises objectively, provides apt feedback, coaches, provides positive reinforcement and recognition appropriately; resolves conflicts.
  • Coordinates effectively with other services/ disciplines and in a systematic manner
  • Ensures staffs are trained based on identified training needs and measures outcomes / objectives met. Pays careful attention to staff potential and facilitates career path.
  • Manages budgets and financial plans as well as controlling expenditure of the department.
  • Interviews and short lists candidates incoordination with HR & PCA.
  • Inspect the cleanliness of hospital facilities to ensure quality standards.
  • Ensures safety standards (occupational and patient safety) are complied.
  • Performs miscellaneous job-related duties as assigned by the Hospital Administration.

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