Ensure all operations are carried on in an appropriate, cost-effective way
Improve operational management systems, processes, and best practices
Help the organization?s processes remain legally compliant
Formulate strategic and operational objectives
Examine financial data and use them to improve profitability
Manage budgets and forecasts
Perform quality controls and monitor KPIs
Recruit, train and supervise staff
Ensuring that health and safety regulations are followed.
Creating and monitoring projects and teams.
Reviewing workloads and manpower to ensure targets are met
Supporting all functions of the business to work together
Develop operations systems
Using analytics to improve the delivery network?- identifying areas for improvement and owning innovative and data-driven solutions to increase the availability, reliability, and efficiency of the network
Matching supply and demand?- using a range of measures to ensure that we have enough riders in the right place at the right time
Working with stakeholders from other departments?- ensuring coordination with upcoming operational changes as well as supporting the work of those departments where possible
Managing team members?- working closely with and eventually managing direct report(s) to ensure operational and organizational goals
?Continuously identifying opportunities for improvement?- identifying, prioritizing, managing, and executing projects to a deadline to improve operational performance in line with business priorities. Also driving internal process mapping and efficiencies
Experimentation?- running tests to explore creative solutions and establish the levers that exist when matching supply and demand, for example, a/b testing
