| Job Location | Al Kuwait, Kuwait |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Recruitment & Employee Placement Agency; Banking |
| Functional Area | Not Mentioned |
Key Responsibilities- Customer Retention Strategy: Develop and implement the bank approach to increase customer retention across our retail network and offering.- Customer Retention Approach: Segment and develop multiple approaches based on the needs and wants of our customers.- Customer Feedback: Capture and analyze all relevant feedback from all the channels and ensure that the outcome is fed back to the proper units- Customer Service & experience: Provide all customers with exceptional standards of service and actively manage the customer experiences/issues within the set standards aiming to resolve or escalate to a higher level when needed.- Customer retention loyalty program: Develop and implement loyalty programs to increase the customer lifetime with the bank by providing solution that cater to their needs and wants.- Proactive data and report analysis: Review and analyze all relevant data and feedback to identify areas of improvement and proactively approach possibly unsatisfied customers.- Management Presentation: Develop and present findings and progress on a regular basis to the Bank?s management as well as the necessary counterparts across the bank.- Relationship Management: Build and maintain relationship with relevant counterpart across retail banking and assist Branch staff on relevant subjects by dealing with customers directly when needed
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