| Job Location | Al Kuwait, Kuwait |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Catering, Food Service, & Restaurant |
| Functional Area | Not Mentioned |
Responds to escalated customer problems and inquiries and ensure issues are resolved quickly and accurately, which requires in-depth knowledge of products and servicesLead and/or support community projectsResponsible for contact center operations and technology and translating technical concepts into business objectivesUnderstand broader technology concerns such as data networking, desktop, databases, and application integrationResponsible for all aspects of the project life cycle from planning and business requirements gathering through user acceptance testing, deployment and ongoing supportRegularly interact with business partners to shape customer experience and improve efficiency through design and process improvementFunction as a direct counterpart to IT overseeing the Contact Center IT Project PortfolioPartner with Contact Center management on new projects and system statusEnsures proper training of the Contact Center Reps
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