Schedule, coordinate and manage all birthday party requests.
Send out necessary contracts, confirmations, and other information in a timely manner to the Events Coordinator.
Follow-up with customers on a regular basis.
Create and organize birthday party activities with the events team.
Facilitate the scheduled birthday parties when deemed necessary.
Responsible for ensuring the birthday party room is clean prior to and after each birthday party.
Ensure the birthday parties and event activities are carried correctly and give necessary attention to visitors.
Ensure to follow the instructions of mall management in making necessary arrangements for the events.
Verify whether the work is performed in compliance with documented guidelines.
Attend visitor complaints in a timely basis and resolve the queries or issues.
Prepare files for each birthday for day of the event including notes, invoices, thank you notes, food orders and guest lists;
Supervise employee schedules, assignments or jobs, monitor the daily work, evaluate performance and discipline of employees.
Check customer feedback, provide solution to avoid repeating the same mistakes.
Give instructions to the staff, clients and guests about the precautionary measure to be followed during the event to avoid any accidents.
Carry out the advance payment & final payment including extra service charges of the party.
Maintain an Incident Report Log Book where all incidents are recorded.
Report all accidents/incidents properly and timely to the manager and follow-up with the injured guest.
Adjusts hours of work, priorities, and assignments to ensure efficient operation, based on workload within the department.
Other Responsibilities
Comply with Company?s by-laws, code of conduct and policies and procedures and amendments thereto.
Abide by the authorities granted to the position and achieve the KPIs if any, assigned to the position.
Perform any other relevant job roles and responsibilities assigned by the next in-line supervising authority or head of the department from time to time, in addition to/in substitution of the existing roles.
