Providing proactive and excellent client service at all times.
?ensuring effective delivery of the service, meeting the companys standards.
?providing ongoing professional guidance to existing and new clients .
actively following up on queries and providing feedback to customers ensuring that the clients receive the best level of service
demonstrate the ability to interact and cooperate with colleagues, build trust, communicate effectively, drive execution, focus on the client, solve problems creatively and demonstrate high integrity
?adhering to all companys policies and procedures, ensuring that all relevant compliance obligations are met and are in line with the relevant authority requirements
?Handle incoming inquiries and customer issues personally or via phone, email and live chat
?Assist clients in account opening procedure, collect documents and keep their records
Provide support for customer?s trading platform inquiries
Liaise with other departments, when required, to escalate and resolve issues
Keep detailed record of inquiries, comments and complaints and report them to the management
?Provide training to customers on the use of the Company?s products including website, trading platform and any other related issue
Adhering to compliance requirements in dealings involving customer data and privacy
Assist in preparing new material to further educate our audience in the use of our trading platform, our business concept and our products
Participate in the online community and interact with all inquiries or posts about Orbex in the online social networks like Facebook, Twitter, Instagram, ?etc.
In addition to these duties, the employee may from time to time be required to undertake additional or other duties within his capacity to meet the needs of the employer?s business.
