hireejobsgulf
Register for Job

Customer Service Team Leader

3.00 to 5.00 Years   Al Kuwait, Kuwait   21 Jan, 2022
Confidential Company
1 Jobs Openings
Job LocationAl Kuwait, Kuwait
EducationNot Mentioned
SalaryNot Mentioned
IndustryBusiness Consultancy Services
Functional AreaNot Mentioned

Job Description

We are looking for Customer Service Team leader with at least 3 years experience in customer service & customer service software, ticketing system etc..

  • Supervise the daily activities of the Customer Experience Team including answering customer inquiries, resolving customer complaints, and building the customer database.
  • Monitor and observe the Customer Experience Team?s demeanor, technical accuracy, and conformity tocompanyspolicies.
  • Act as a source of information and answer Customer Experience Team?s questions and give instructions and guidance, as necessary
  • Monitor the responses to customer inquiries regarding companys products and services to ensure that all information is relayed to customers effectively and in a timely manner.
  • Maintain a database of received and outgoing calls? records in the system for quality assurance purposes.
  • Ensure that the Customer Experience filing system is updated with all customer?s complaints on timely basis to ensure a fast retrieval of information as and when required.
  • Perform ad-hoc and other duties related to the job as assigned by the Direct Manager.
  • Provide specialized trainings to all new/ current agents on how to use the system, how to communicate with customers or other trainings as required.
  • Delegate responsibilities and assign tasks to subordinates to facilitate performing different tasks and work-related activities.

Keyskills :

APPLY NOW

Related Jobs

© 2023 HireeJobsGulf All Rights Reserved