Customer Service Representative

5.00 to 10.00 Years Al Kuwait, Kuwait 26 Oct, 2019

Welcoming and greeting each customer on receiving the call / customer in person.?
?Following all reasonable instructions as requested by the management.?
Act as a link between the client - service center - management.?
Maintain records of all service center activity as well as calls flow to assist in strategic business development.?
Being aware of all in-store promotions, such as credit facilities, activities etc as some clients wish to enquire on these matters.?
Being constantly aware of customers and their needs.?
Having an excellent and up to date knowledge of all products, their warranty procedures, basic troubleshooting.?
Always thanking the customer for visiting / calling and say goodbye?
Following all reasonable instructions as requested by the management.?
Make cold calls / calls to prospective clients and increase market share.
Aim to maximize productivity and minimize costs while maintaining a high standard of customer service.
Analyze records of customer inquiries, purchases, service requests and complaints to identify trends.?
Able to react to change productively & handle other essential task assigned by the superiors;
Maintain compliance with all company policy & procedure.
Working as a team with every member of the organization.

Keyskills :
Call Center Customer Service

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