As a Customer Service Manager, you will be the point of escalation for complex customer inquiries, working closely with your team to resolve issues promptly and maintaining a high level of professionalism to uphold the companys reputation for excellent customer service.
Collaborating with other departments, such as sales and product development, is essential to address customer issues and provide valuable insights for product or service improvement.
Overseeing a team of customer service representatives, guiding them in providing outstanding support through phone, email, and chat channels.
Essential responsibilities include collaborating with sales and product development teams to address customer issues and provide input for product or service enhancements.
