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Collection Officer

1.00 to 10.00 Years   Al Kuwait, Kuwait   20 Jan, 2024
Job LocationAl Kuwait, Kuwait
EducationNot Mentioned
SalaryNot Mentioned
IndustryAutomotive Dealership & Distributor
Functional AreaNot Mentioned

Job Description

ÿ? Providing customer service regarding collection issues, process and review account adjustments.? Addressing customer inquiries and resolving issues related to invoicing or payments.? Responsible for monitoring and maintaining assigned accounts ? Customer calls, handles queries or complaints.? Supervision of day-to day collection follow up activities.? Maximize collection across various aged buckets.? Ensure to meet the required monthly targets and objectives.? Monitoring and tracking trading customer invoices.? Verifying the accuracy of invoices and ensuring they are sent to customers in a timely manner.? Initiating communication with customers to follow up on outstanding invoices.? Sending reminders and statements to encourage prompt payment.? Negotiating payment terms and arrangements with customers.? Discussing options such as installment plans or discounts for early payments.? Building and maintaining positive relationships with customers.? Maintaining accurate and up-to-date records of customer payments and communications.? Updating accounting systems with payment information.? Identifying and escalating unresolved issues or disputes to management or relevant departments.? Adhering to the companys collections policies and guidelines.? Collaborating with legal teams if legal action is necessary for debt recovery.? Preparing and submitting necessary documentation for legal proceedings.? Working closely with the finance or accounting department to reconcile un-allocated payments.? Ensure that all acknowledged customers invoices are archived.

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