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Collection Officer

1.00 to 10.00 Years   Al Kuwait, Kuwait   13 Jan, 2024
Confidential Company
1 Jobs Openings
Job LocationAl Kuwait, Kuwait
EducationNot Mentioned
SalaryNot Mentioned
IndustryAutomotive Dealership & Distributor
Functional AreaNot Mentioned

Job Description

  • Providing customer service regarding collection issues, process and review account adjustments.
  • Addressing customer inquiries and resolving issues related to invoicing or payments.
  • Responsible for monitoring and maintaining assigned accounts ? Customer calls, handles queries or complaints.
  • Supervision of day-to day collection follow up activities.
  • Maximize collection across various aged buckets.
  • Ensure to meet the required monthly targets and objectives.
  • Monitoring and tracking trading customer invoices.
  • Verifying the accuracy of invoices and ensuring they are sent to customers in a timely manner.
  • Initiating communication with customers to follow up on outstanding invoices.
  • Sending reminders and statements to encourage prompt payment.
  • Negotiating payment terms and arrangements with customers.
  • Discussing options such as installment plans or discounts for early payments.
  • Building and maintaining positive relationships with customers.
  • Maintaining accurate and up-to-date records of customer payments and communications.
  • Updating accounting systems with payment information.
  • Identifying and escalating unresolved issues or disputes to management or relevant departments.
  • Adhering to the companys collections policies and guidelines.
  • Collaborating with legal teams if legal action is necessary for debt recovery.
  • Preparing and submitting necessary documentation for legal proceedings.
  • Working closely with the finance or accounting department to reconcile un-allocated payments.
  • Ensure that all acknowledged customers invoices are archived.

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