Chocolate Store Manager

Job Description

The Store Manager, guided by the vision and brand, must ensure that each Guest receives exceptional service and oversees the day-to-day operations of the stores to maximize profits, minimize costs and meet financial expectations. Overall responsibilities include managing and inspiring the Team to increase sales and ensure efficiencies, ensuring weekly work schedules fall within the projected labor hours allocated, recruiting and overseeing the training of Team Members to reflect the Brand, and maintaining exceptional standards for Guest service.Other key areas of focus are floor and sales management, team management, scheduling, cash administration, merchandising and inventory management, store systems, and programs, budgets, and culture.Duties and Responsibilitiesÿ

• Develops and executes sales plan and budget that includes, Showroom, Caf‚, and Training
• Responsible for managing labor, inventory, and other store costs to maximize store performance and profitability to deliver expected results.
• Responsible to communicate orders to the Chocolate Lab in a timely manner
• Executes company-wide marketing and visual merchandising programs; initiates programs on time, correctly, and with minimal direction.
• Translates results orientation for self and others into actionable tasks, goals, and expected outcomes consistent with the mission of sales standards and performance metric
• Ensures showroom appearance and inventory is kept to outlined standards
• Spends time coaching and mentoring Team Members in sales best practices.
• Responsible for advisingÿHR of any hiring needs and submitting all reporting as requested.
• Responsible for utilizing all training programs from new employee orientation up to and including management training to ensure staff is ready and clear around expected levels of performance in all areas of operations.
• Evaluates each employee?s performance based on clearly communicated standards and expectations. Holds the employees accountable for performance. Makes tough decisions regarding all performance-related issues and confronts poor performance.
• Expert in understanding and explaining the product offering
• Responsible for delivering world-class customer service to guests with a ?customer is always right? focus, i.e. the company mission.ÿMentors and coaches staff to understand and deliver this view of the customer. Holds Team Members accountable for maintaining the mission and translating that into actionable expectations for their customer interactions at all levels.
• Challenges self and the store team to ensure customer service benchmarks are achieved and adhered to as a standard operating procedure of the team.
• Ensures business and personnel practices are within the law and consistent with policies and follows procedures to maintain the safety and security of all employees, customers, and company assets (building, cash, equipment, supplies).
• Hold staff accountable and oversee vendor relationships and ordering
• Review and process all invoices and ensures overall maintenance of the facility including repairs, pest control, and general store upkeep
• Ensures adherence to Chocolate Lab production standards to deliver the expected level of product quality in all areas
• Ensures adequate staffing levels to meet labor allowances and daily sales to provide optimal store profitability while ensuring proper guest service.
• Follows all operations processes and ensures staff adherence to all standards.
• Update the Employee Board with any company or legal updates on policies, people, processes, or technology
• Communicate any company or legal updates on policies, people, processes, or technology to the Team Members
• Seek to help, understand and solve any discrepancies or Guest or Team Member issuesÿ

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