Business Consultancy Services; Financial Auditing; Financial Services
Functional Area
Not Mentioned
Job Description
Cover all changes to all aspects of service design including changes to all architectures, processes, infrastructure, tools, metrics and documentation, as well as changes to IT services and other configuration items
Ensure all changes are recorded and managed in a controlled method
Manage processes needed to design, transition, operate and improve services
Ensure all release packages can be tracked, installed, tested, verified and/or uninstalled or backed out if appropriate.
Lead Operational CAB/EC for all changes and authorize acceptable changes
Update the change log with all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality
Review all implemented changes to ensure they have met their objectives. Refer back any that have been backed out or have failed
Compile, analyze and report statistical data and trends relating to service level compliance and operational effectiveness
