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Canon Service Manager (Nasser International)

10.00 to 15.00 Years   Al Kuwait, Kuwait   09 Aug, 2019
Confidential Company
1 Jobs Openings
Job LocationAl Kuwait, Kuwait
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryTechnical Maintenance & Repair; Installation & Technical Services; Electrical Engineering
Functional AreaNot Mentioned

Job Description

Canon Service Manager?s duties and responsibilities includeStrategic:

  • Prepare annual budget for the service center.
  • Prepare the organization structure of the service center, assign duties and responsibilities and prepare job description.
  • Monitor Revenue, Profit, Stock aging, and receivables and take corrective measures as appropriate.
Operational:
  • Provide technical instructions to the service team in a way to help resolve pending service calls.
  • Provide necessary work environment and infrastructure - including the suitable Service Management System, SMS - ?for all service teams.Communicate with principles ?for service-related issues and comply with ?service standards and regulations.
  • Coordinate with sales and marketing departments to achieve company?s goals.Supervise service center dispatcher and service calls distribution and responses to it and to ensure the least response time is achieved.
  • Monitor engineers daily work and give instructions to enhance abilities.
  • Follow up the warranty claims, compensations associated to it.
  • Manage the service contracts division for service contracts issuance, contracts renewals, contracts pricing, MIF volume and to guarantee the highest MIF return ratio.
  • Prepare spares orders based on MIF and company regulations and on reducing stock of aged items.
  • Measure service contracts profitability and instruct accordingly.
  • Achieve divisional KPIs: Response time, repair time, travel time, and spare parts usage.?
People Management
  • Identify, set and agree on employees? KPIs and objectives.
  • Evaluate the performance of the teams and assign appropriate training needs.
Prepare periodic and ad hoc reports and presentations.?Document and maintain records of activities and process workflows on E-Synergy.Perform other duties as requested by management.

Keyskills :
Canon Electronics Engineering

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