Canon Service Manager

10.00 to 15.00 Years Al Kuwait, Kuwait 28 Aug, 2019

Job Location	Al Kuwait, Kuwait
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Office Supplies; Technical Maintenance & Repair
Functional Area	Not Mentioned

Canon Service Manager?s duties and responsibilities include

Prepare annual budget for the service center.
Prepare the organization structure of the service center, assign duties and responsibilities and prepare job description.
Monitor Revenue, Profit, Stock aging, and receivables and take corrective measures as appropriate.
Achieve divisional KPIs: Response time, repair time, travel time, and spare parts usage.
Provide technical instructions to the service team in a way to help resolve pending service calls.
Provide necessary work environment and infrastructure - including the suitable Service Management System, SMS - ?for all service teams.
Communicate with principles ?for service-related issues and comply with ?service standards and regulations.
Coordinate with sales and marketing departments to achieve company?s goals.Supervise service center dispatcher and service calls distribution and responses to it and to ensure the least response time is achieved.
Monitor engineers daily work and give instructions to enhance abilities.
Follow up the warranty claims, compensations associated to it.
Manage the service contracts division for service contracts issuance, contracts renewals, contracts pricing, MIF volume and to guarantee the highest MIF return ratio.
Prepare spares orders based on MIF and company regulations and on reducing stock of aged items.
Measure service contracts profitability and instruct accordingly.
Identify, set and agree on employees? KPIs and objectives.
Evaluate the performance of the teams and assign appropriate training needs.

Keyskills :
Service Management Canon

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