Call Centre Team Leader

1.00 to 10.00 Years Al Kuwait, Kuwait 29 Jul, 2019

Job Location	Al Kuwait, Kuwait
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Customer Service
Functional Area	Not Mentioned

Motivating and inspiring the team to surpass their potential.?
Improving the team and facilitating the communication among the members of team.?
Exceeding and meeting departmental objectives, including conversion targets, and lead generation.?
To maintain the KPI of the team.
Creating sense of ownership within the employees and resolving employee issues, if any.?
Encouraging, supporting, and motivating actively one?s peer team.?
Looking constantly for development as well as continuous improvement for the entire team.?
Monitoring, organizing, and coaching team on a day-to-day basis.?
Communicating the company?s purpose, core values, vision to the front employees.?
Ensuring that the employees follow their schedules properly as designed.?
Striving for new ways continually, to increase the opportunities of sales.?
Handling escalated calls, complaints, questions, and queries as necessary.?
Facilitating cross-functional communication within employees for improved working condition.?
Creating a conducive work environment for all the call center?s employees.?
Carrying out team meetings and actively participating in the monthly and weekly meetings.?
Documenting general reports on each team member?s performance and targets as well as ensuring that they exceed the targets.

Keyskills :
Customer Service Contact Centre Call Center

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