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Call Center Supervisor - Health Care

1.00 to 10.00 Years   Al Kuwait, Kuwait   07 Apr, 2022
Confidential Company
1 Jobs Openings
Job LocationAl Kuwait, Kuwait
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryMedical Hospital
Functional AreaNot Mentioned

Job Description

The candidate will supervises the call center staffs in accordance with the established clinic policy and procedure. Will also monitor phone calls, takes down messages, schedule phone appointments externally. Responsibilities:

  • Prepares work schedules, assign personnel, evaluates work performance and makes recommendations for personnel actions
  • Monitor and answer all in-coming telephone calls and appropriate transfer, taking down message or follow-up and return call
  • Responsible for routing all calls to and from the center.
  • Routinely checks the queue to monitor calls holding
  • Responsible to monitor and arrange schedules
  • Responsible to monitoring all schedules for errors or overbooking 8 Responsible to organize the call or send letters to patients who have missed their appointment
  • Prepare a weekly doctor?s schedule to be distributed to all offices
  • Responsible to survey patients response by telephone for each doctor
  • Provide weekly and or monthly report on appointment availability to the doctors meeting
  • Attend and participates in development programs and workshops
  • Maintain certification where applicable and continue to improve skills

Keyskills :

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