Receive and process all calls from all customers, agents and other external or internal parties.
Apply proper telephone etiquette in an effort to build and retain a loyal customer base.
Advise potential customers with detailed information regarding all products and services by placing outbound calls, emailing and responding to inquiries or requests.
Process customers? requests, inquiries, complaints and appointments through utilizing available resources and respond to customers? questions about different products and services to ensure the best quality of customer service.
Trace customer requests, inquiries and complaints to ensure that all related complaints are effectively resolved.
Escalate any unresolved issues related to customers? requests, inquiries or complaints to the superior in order to take corrective actions and to prevent future complaints.
Update and maintain a complete record of incoming and outgoing calls in the system.
Comply with Quality Assurance Requirements to enhance the quality of services provided by the Administration Department and increase customers? satisfaction.
Perform ad-hoc and other duties related to the job as assigned by management.
