Call Center-Agent (Outbound)

5.00 to 10.00 Years Al Kuwait, Kuwait 26 Oct, 2019

Job Location	Al Kuwait, Kuwait
Education	Not Mentioned
Salary	Not Mentioned
Industry	Administration Support Services
Functional Area	Not Mentioned

Contacts the customer database received from the marketing events or other sources and understands the customers? interests, preferences and buying behaviors
Filters and validates the potential customers. Qualifies the potential customers into ?Leads? ? Hot Leads, Cold Leads and Lost Sale, based on their interests and purchase intentions
Creates customers interest in the company?s products and services
Identifies the ?sources and the medium of information? of the Lead customer about the company/brands/promotions and others. Gathers information on the reach, preference and effectiveness of different marketing activities for the customers
Shares the reports on the Qualified Leads with the Sales team on daily basis for appropriate actions and conversion of potential customers into actual customers
Conducts a follow up check with the Hot Leads (customers) to understand their experience with the Salesman and buying decisions
Obtains information through the follow up calls to the customer to validate and verify the action details as registered on system by the Sales teamFollows up with the Cold Leads to understand the customer?s reason and viewpoint regarding the purchase
Develops the action plan in alignment with marketing to retarget and convert the customers into Hot Leads and actual customers

Keyskills :
Customer Service Call Center Development Call Center

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