| Job Location | Al Kuwait, Kuwait |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Catering, Food Service, & Restaurant |
| Functional Area | Not Mentioned |
ú Identifying customers? needs, clarify information, research every issue and providing solutionsú Answering phones from customers professionally and responding to customer inquiries and complaints.ú Building sustainable relationships and engaging customersú Following up complicated customer calls where requiredú Obtaining and evaluating all relevant data to handle complaints and inquiriesú Recording details of comments, inquiries, complaints, and actions taken.ú Handling and resolving customer complaints regarding to service problemsú Reporting upper management on problems and issuesú Recognize and pursue opportunities to cross-sell and/or to promote value-added productsú Informing the manager on duty of any operational inconsistenciesú Solicit feedback from guests concerning the service and foodú Maintain customer relationship with each segment such as delivery etc.ú Understand loyal customers and recommend for guest entertainment programú Custodian of CRM activities in the organizationAny other duties assigned by your supervisor/manager
Keyskills :
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