Call Center Agent

1.00 to 10.00 Years Al Kuwait, Kuwait 25 Apr, 2022

Answering calls of customers in a professional manner and responding efficiently and accurately.
Engaging in active listening with customers, confirming or clarifying their orders and delivery address, as needed.
Building lasting relationships with customers and other call center team members based on trust and reliability.
Provide customers with a fast , efficient and professional problem resolution service.
Creating ticket complaints.
Making item recommendations for products or services.
Updating customer profile or account information in the system.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
Ensure that customers problems are efficiently, professionally and timely resolved.
Provide customers with a fast, efficient and professional problem resolution service.
Tracks the progress of all problems, appraising customers of their status and escalating where appropriate.
To process any additional assignment given by the management.

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