Answer all inbound calls from clients and other external/ internal parties within Corporate Office and Business Units in an efficient and professional manner.
Schedule different types of appointments for clients and other external/ internal parties, depending on their needs and provide advice to clients who requires assistance as needed.
Assist clients over the phone with requests such as appointment information, rescheduling an existing appointment.
Refer clients? complaints to the concerned department to ensure complaints are resolved in a timely manner within the stipulated timeline with high efficiency and effectiveness, in order to maintain customer satisfaction.
Prepare periodic reports of all complaints to be submitted to the Customer Service Manager in order to record, track and recognize customer?s complaint trends and keep a detailed record of this information in order to minimize recorded issues in future.
Update the call centre filing system with all customer?s complaints on timely basis to ensure a fast retrieval of information as and when required.
Develop, maintain and update clients? files with their latest information in terms of address, telephone number, company name, etc.
Perform other duties related to the job as assigned by the Direct Manager.
