| Job Location | Al Kuwait, Kuwait |
| Education | High school or equivalent |
| Salary | Not Mentioned |
| Industry | Retail & Wholesale |
| Functional Area | Not Mentioned |
CAFM Helpdesk OperatorABYATShuwaikh, Al Asimah, Kuwait (On-site)CAFM Helpdesk OperatorTo provide professional and effective support services to all clients and contractors by responding to the customer requests via various media. (Email, telephone, CAFM, web sites)Responsibilities / DutiesAttend phone calls, email requests addressed to Helpdesk, ensure polite and effective communication in Arabic& English, data entry of calls, requests.Consistently and efficiently manage FM workflow processes and work orders generated by the company?s Computer Aided Facilities Management (CAFM) system.Pro-actively coordinate resource needs and ensure works are executed in accordance with SLA?s.Manage and co-ordinate the data for PPM?s and reactive schedules to ensure optimization of maintenance service delivery.Ensure workflow processes are tracked, monitored and implemented on a continuous basis.Accurate data entry for assets, locations, checklists, utility consumption etcAccurate updating and maintenance of the CAFM system.Proactively monitor and take corrective action on outstanding PPM and reactive maintenance callsPrepare reports on call, work order, work request statistics
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