Creates and implements a strategy to improve the collection of outstanding credit.
Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective after CFO approval.
Implements collection policies and procedures to avoid excessive outstanding credit
Ensures payments are received as per the targets set by the management and changes are reflected in customers account.
Manages statement preparation to credit department if customer fails to respond; and ensure records of collection and status of accounts are maintained.
Manages customer queries regarding issues faced with their respective accounts.
Provides expert advice to customers about necessary actions and strategies for debt repayment.
Ensures customers are notified via mail, telephone, or personal visit to solicit payment and determine reasons for overdue payments.
Records information about financial status of customers and status of collection.
Ensures that the company policy on recoveries is followed and that it is in line with local regulations.
Improves collections within a targeted ageing of dues.
