Deliver customer service to Company & host brand standards including food & beverage preparation & housekeeping.
Deliver legendary customer service to all customers by acting with a customer-comes-first attitude & connecting with the customer.
Discover & responds to customer needs
Act with integrity, honesty, & knowledge that promote the culture, values & mission of K?f? - Espresso Bar.
Maintain a calm demeanor during periods of high volume or unusual events to keep Store operating to standard, and to set a positive example for the Shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for queues.
Communicate information to Manager so that the team can respond as necessary to create the second-place environment during each shift.
Provide quality beverages, Coffee Capsules, whole bean & food products consistently for all customers by adhering to all recipe & presentation standards.
Follow Health, Safety & Sanitation guidelines for all products.
Recognize & reinforce individual & team accomplishments by using existing Organizational methods.
Follow daily objectives to ensure Store is clean, stock is rotated & merchandised according to Company Policy & Procedure.
Maintain a clean & organized workspace so that Coworkers can locate resources & product as needed.
Assist with new hire training when necessary.
Assist with new Barista training by positively reinforcing successful performance & giving respectful & encouraging coaching as needed
Contribute to a positive team environment by recognizing change in Barista behavior that might signal potential problems or changes in Barista morale & performance & communicate the changes to the Store Manager
Ensure cash handling & Loss Prevention Policies & Company Procedures are followed at all times.
Follow?brand Operational Policies & Procedures, including those for Cash Handling & Safety & Security, to ensure the safety of all Coworkers during each shift.
