Assistant Store Manager

Job Description

SALES:- Assists to ensure monthly sales target is achieved and that all sales opportunities are maximized- Monitors and aligns Store Management Team regarding store activities, item movement, replenishment, out-of-stock, etc.- Checks after sales activities and transactions from item home delivery, to customers experience and feedback- Participates in leading the store/showroom team in planning and organizing additional opportunities to promote sales (e.g., showroom exhibition, trade shows, product sale/promotion, etc.)- Works with the Marketing Team for support in any planned in-store promotion, seasonal sale and media communicationVISUAL MERCHANDISING/INTERIOR DESIGNING:- Checks and monitors standard application of in-store/showroom displays/designs of the Visual Merchandising and Designing Teams- Works with the VM and Designing Teams in floor layout and presentation, housekeeping, as well as, replenishment principles as per brand standards- Checks that guidelines and standards for visual presentation and store/showroom interior designing are being followedSTOCK LOSS CONTROL:- Implements safety and security control measures which include safety of employees, customers; security against merchandise loss, damage, theft, pilferage and crisis prevention of store/showroom (e.g., fire)- Ensures that store/showroom is within predefined yearly stock loss/aging target/margin- Ensures that store/showroom accurately carries out all loss prevention activities e.g., POS activities, customer traffic, facilities use, etc.- Involves self in continuously seeking opportunities and awareness to reduce stock lossSTAFF MANAGEMENT AND SUPERVISION:- Ensures that all staff attains highest possible levels of customer service, manpower and work productivity- Ensures delivery of highest standards of in-store/showroom training including weekly communication meetings, regular debriefs, product knowledge and on-job trainings- Recommends staff areas of training needs and ensures that these are addressed through training and development- Monitors staff performance and identifies potential employees to be put under development programs STORE/SHOWROOM OPERATIONS:- Ensures systematic flow of work and standard operations, showroom policies and procedures, rules and regulations- Ensures cleanliness and orderliness and proper showcasing of items with regards to health and safety- Ensures daily bank deposits, petty cash control and liquidation- Ensures awareness in internal communication e.g., emails, memos, incoming/outgoing business correspondences - Ensures standard activity compliance of online customer service staff e.g., contact center agents, in-store CS representatives or Helpline Desk staff- Re-checks customer item return/exchange/discount/promo transactions / stock transfers, delivery and inventorydocuments- Heads the periodical/yearly store/showroom inventory/stock-taking- Supports management decisions, requirements, expectations and deliverables- Performs other related duties and responsibilities as directed by his/her Line Manager/s

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