Automotive Repair, Spare Parts, & Support Services
Functional Area
Not Mentioned
Job Description
Communicates with clients about vehicle problems, insurance questions, and warranty issues
Maintains positive relationships with clients to ensure repeat and return customers
Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
Answers customer questions about services, including when to expect vehicle repairs
Displays extensive knowledge about products and services
Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
Acts as an advocate for clients when communicating vehicle problems and needs to repair department
Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
Processes customer payments
Demonstrates extensive knowledge of service department
