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Agent Complaint ? Social Media

1.00 to 10.00 Years   Al Kuwait, Kuwait   08 Apr, 2022
Kout Food Group
1 Jobs Openings
Job LocationAl Kuwait, Kuwait
EducationNot Mentioned
SalaryNot Mentioned
IndustryCatering, Food Service, & Restaurant
Functional AreaNot Mentioned

Job Description

  • Answer customer calls related to complaints which are appeared on all social media and aggregator platform
  • Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
  • Provide and respond to feedback about any aspect of the job or its duties
  • Ensure all the complaints are registered
  • Coordinate with Area coaches, Restaurant managers and Call Center agents to satisfy the angry customer and provide good customer service
  • Responsible for compensation and complimentary program.
  • Sending SMS according to the customer satisfaction plan
  • Monitor calls audit vendors related to customer feedback and op mistakes.
  • Give insight on the spots if we face an issue related to the quality of food, store performance, etc.
  • Dealing with the daily issue related to loyalty programs.

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