Build valuable, trusted, and enduring relationships with our customers, and an in-depth understanding around the clients workflow
Approaching new clients to develop business.
Achieving sales target by performing a mixture of sales activities, ensuring 1-2 meeting per working day.
Creating opportunities by cold calling and reaching to connections.
Be able to understand and influence the prospective clients? decision-making process.
Respond to inbound calls, emails, and merchant inquiries
Take the lead client meetings from introductory stages through to registration
Educate the business and technical aspects to customers and on the compliance requirements.
Stay fully aware of current market requirements and needs.
Establish contact with the key decision-makers of existing clients and identify selling opportunity and evaluate clients? needs through cold calling, visit, and provide solutions combined with the companys current, new services to show the companys value to clients.
Guide the new clients to assure a smooth experience in early phase at UPayments, from contract signature till all functionality is active
Utilize strong external networks, product knowledge, technical skills, and market knowledge, and take responsibility for growing UPayments client base through prospecting, relationship management, referrals, cross-selling and attending external events/conferences
Serve as the link of communication between customers and internal teams such as compliance, finance.
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Coordinate with back-office tech support groups to diagnose reported issues from clients.
Educate clients on functionality of applications, including training and operational analysis.
