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Customer Service Representative

1.00 to 10.00 Years   Al Jahra, Kuwait   08 Sep, 2022
City Group Co.
2 Jobs Openings
Job LocationAl Jahra, Kuwait
EducationNot Mentioned
SalaryNot Mentioned
IndustryMotor Vehicle Passenger Transport
Functional AreaNot Mentioned

Job Description

As a Customer Service Representative, you will be at the forefront of the Go Grab brand to deliver best customer service. You will assist the department in achieving their objectives by delivering best & swift customer service for customers and vendor across multiple support platforms: email, live chat, instant messaging and phone.

  • Answer telephone and email inquiries regarding customer bookings, pricing, cancellations, amendments and billing queries.
  • Liaising with internal colleagues and external customers and in order to resolve problems and ensure an effective and professional service delivery.
  • Ensure all customer interactions adhere to our internal quality standards.
  • To explain the customers about the company policies; e.g. or exchange policy, refund policy, cancellation policy.
  • Adhering to the company policies and the tasks assigned by the direct management and meeting the KPIs assigned by the direct management by meeting and exceeding to the standard guidelines and recommending improvements in the existing procedures.
  • Maintaining the company database, updating records and processing administrative tasks such as updating the reports, amendments and cancellations.

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