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Service Desk Officer (Arabic Speaker)

1.00 to 5.00 Years   Al Ain, United Arab Emirates   19 Sep, 2019
Black Pearl Consult
1 Jobs Openings
Job LocationAl Ain, United Arab Emirates
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryCall Centers & Customer Care Outsourcing
Functional AreaNot Mentioned

Job Description

One of our clients, a well known facilities management company is currently recruiting for a?Service Desk Officer?to be based in?Al-Ain. In this role, you will be supporting the day to day front desk and ensure effective utilization of the company?s cloud-based software. You will reporting to the Service Desk Supervisor and will be having a?shifting schedule?and a ?front line? position which requires flexibility, reliability and a commitment to customer service.Your responsibilities include but is not limited to:

  • Provide exceptional support via telephone, email and radio
  • Handle the variety of walk-in requests to the Service Desk in a professional manner.
  • Effectively communicate and understand the request/inquiries of the customer
  • Accurately log-in complete details of request via company software
  • Identify requests types and update their statuses on the cloud-based software
  • Do follow-ups and provide assistance on outstanding requests
  • Update customers on progress of their requests
  • Manage and prioritize own workload and make decisions with minimal supervision
  • Administer several tasks simultaneously without error
  • Utilize cloud-based software for master data entry and filing
  • Produce ad-hoc reports from cloud-based software as required using MS Office
  • Maintain confidentiality of customer data
  • Carry out any other duties as required to your role and level

Keyskills :
Customer Service SkillsCMSCRM software

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