IT System Administrator

Job Description

IT System AdministratorJob DetailsDivisionService DeliveryReporting ManagerSr. IT Customer Services ManagerJob LocationAbu Dhabi, UAE (HQ Offices)Job PurposeThe IT System Administrator works with teams of specialists, project managers, product & technology to support and maintain administrative responsibilities for various systems. The role also supports system enhancement processes in terms of usability, relevance, production quality, and learner engagement.Key ResponsibilitiesAlef Platform UtilizationManage user data and access in systems to ensure our customers and employees maintain a productive, high quality, product experience.? Administration of Alef Platform to enable user access to systems? Ensure all required data is provisioned on Alef platform to enable internal and external client access? Regularly communicate with Product team to ensure administration capabilities on Alef Platform reflect requirements? Develop documentations for Admin journey in line with Product team? Perform regular audits to ensure policy complianceSystems developmentSupport continuous improvement and testing of systems to ensure high quality product delivery for all end-users.? Verify functionality and continued improvement of in-house developed applications? Use existing APIs to develop applications that can enhance efficient use of resources? Implement automation solutions for manual process when requiredDevice ManagementManage inventories of end-user devices, ensuring financial efficiency of inventories and high quality experience for our end-users? Manage end-user devices including Windows & Chromebooks? Ability to use MDM tools to properly maintain and manage devices? Ensure industry standard practices and internal policy compliance for managing devices? Coordinate with internal teams to ensure smooth operation of devices within & out of Schools.Google Workspace administrationManage all Google workspace administration duties, ensuring our customers and employees maintain a productive, high quality, product experience with our Google based systems.? Create and manage user accounts, groups and permissions? Manage policy settings as per industry standards? Coordinate, support, implement projects that require assistance in Google Workspace tools, classroom management software and other softwareIT Support OperationsSupport the continued improvement and development of IT operations and services to enable achievement of division and department goals.? Ensure proper documentation of work, guidelines, and policies, recommending needs and opportunities for improvement as they are observed? Provide training and support on all systems applications as requested? Resolve all tickets related to assigned systems according to guidelines? Adhere to ITSM best practices and processes, recommending needs and opportunities for improvement as they are observed? Support overall team achievement of SLA targets for all tickets Education, Experience and Required SkillsEducation? Bachelor degree in computer science or related field? Google Workspace administrator certification is an advantageExperience? 3 years of relevant experience using and maintaining LMS environments, device management and Google workspace? Experience working with teams to perform administration tasks and ensure policy compliance and best practice solutions are implementedEssential SkillsTechnical Skills Required (Insert Level of Expertise Here)? Managing E-learning environments? Device Management? Technical troubleshooting? Proficiency with HTML, CSS and JavaScript.? Knowledge of programming in any of the following languages Nodejs and/or Python? Experience using APIs to automate functionalities? Technical support and trainingLeadership and Operational Skills Required? Working with cross-functional teams? Problem solving and analytical skills? Attention to detail? Collaboration and communication skills? Rapid ticket system management & response? English proficiency required - verbally and in writing

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