| Job Location | Al Ain, United Arab Emirates |
| Education | Bachelor's degree / higher diploma |
| Salary | $1,500 - $2,000 |
| Industry | Computer Hardware & High-Tech Manufacture |
| Functional Area | Not Mentioned |
Job Specific Responsibilities:?Serve as the first point of contact for walk-in customers seeking technical assistance.?Analyze and resolve end-user hardware and software computer problems in a timely and accurate fashion.?Troubleshoot hardware and software issues in person, remotely and via phone.?Offer daily operations and systems support to users.?Perform daily operational checklist from@ location to confirm the operational readiness of CLIENT at@ location?Properly escalating unresolved incidents to the next level of support.?Follow-up and update customer status and information?Verify functionality of hardware and software components.?Administer and support network operations.?Coordinate and follow up resolution for open/pending incidents.?Ensure proper recording, documentation and closure.Other tasks:Onsite support specialist also responsible on conducting IT-based training to users and IT support during any training or special function conducted by CLIENT. IT onsite support specialist is responsible for doing daily checklists to make sure the site is ready for CLIENT operation. They have to report on a daily basis to IT support lead about the status of the checklist.Skills
Keyskills :
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