Engagement and Excellence Project Administrator

Job Description

Engagement and Excellence Projects AdministratorJob DetailsDivisionService Delivery- Training and Quality departmentReporting ManagerEngagement & Excellence Projects LeadJob LocationUnited Arab Emirates, Abudhabi ? HQJob GradeDJob PurposeThis position will be responsible for supporting the Engagement & Excellence Projects Lead. Support in launching projects, creating material, communication, and coordination.Key ResponsibilitiesSupporting Service Delivery Strategic Initiatives and Special Projects? Support assigned Special Projects, including, but not limited? Assist in, building vision and strategy; communicating with internal staff; monitor of all processes; and all other duties necessary to ensure its success.? Build solid and effective channels of communication with all concerned? parties.? Support/attend meetings with concerned parties to ensure cohesive? alignment.? Support/Conduct info/training sessions and raise awareness.? Support in communication with clients to meet expectations regarding the scope and scale of projects.? Support in creating (EN/AR) scripts for videos, screencasts, tutorials, voiceovers, editing of videos, audios and images, communication visuals for Instagram posts, etc.? Support in creating infographics and PPT guides? Attend product updates meetings to keep up-to-date with local and international product updates? Support in Creating resources and online courses as per the projects? needs? Support in creation of communities pages and channels for projects? On-going monitor all resources and keep them up to dateSupport in creation of online courses for projectsSupport the Alef Education Award and Alef Ambassadors? Support the Alef Education Award Project, including, but not? limited to, communication of clients and Alef internal staff; support of all processes; and all other duties necessary to ensure its success.? Support in Award Ceremony? Build solid and effective channels of communication with all Alef staff? Support/Conduct awareness and info sessions with all involved parties, including service desk, SI team, Training and Quality team... to ensure cohesive alignment.? Support/Conduct training and info sessions and raise awareness for targeted clients as per Award categories.? Support in the creation all related documents and presentations needed for the Alef Award? Support in liaison with involved teams such as marketing team and Service Desk Team.? Support communication with external services providers to facilitate Award needs as per required.? Perform other duties as per the needs.Education, Experience and Required SkillsEducation? A bachelor?s degree or equivalent in a related field.? Training Certification required? Google Certified Trainer is an advantageExperience? 3 years relevant experience in education? 3 years relevant experience in coordination position? Previous experience working with digital visual resources, schools, and communication? Knowledge in Alef Platform is an advantageEssential Skills? Planning and communication? Excellent verbal and written communication skills both Arabic and English? Scriptwriting Skills? Demonstrate the ability to provide support to meet client expectations and the scope and scale of projects? problem-solving skills.? Able to prioritize tasks meet deadlines.? Organizational skill and attention to detail.? Time management skills.? Ability to provide support to many competing projects and priorities.? Knowledge in Marketing and social media trends and aspectsTechnical Skills Required? PPT presentation skills? Microsoft word? Excel? Info-graphicsCommunication and Technical Skills Required? Projects coordination? Problem solving and analytical skills? Attention to detail? Collaboration skills? English and Arabic proficiency required - verbally and in writing? Product resources and channels management

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