Provides accurate services to customers in a clear, continuous, and professional manner.
Handles all incoming calls with assistance from supervisors when necessary. Interface with the all concerned sections when required in order to ensure that customers are provided with prompt and reliable response.
Highlights to the immediate supervisor the key issues and follow up as required resolving the issues.
Exhibits diplomacy when dealing with or addressing all customers? calls Show politeness, poise, and dignity in handling calls
Has a good attendance and work record including punctuality and reliability. Attends to shift work as assigned to ensure continuity in Contact Center service operations.
Abides by the Contact Centre Shift Adherence policy.
Assists in conducting Customer Satisfaction surveys or campaigns when required.
Comply with the operating instructions and quality standards at all times.
Performs any other similar or related duties as & when assigned by Contact Centre Management.
